FAQs

Company Mission

We are a natural skincare line that is Vegan Friendly, Fragrance-Free, Cruelty-Free and striving to be Earth friendly. We ship in biodegradable starch peanuts, we package every product in glass that we can, and use paperboard tubing where we can. We believe fewer ingredients are better, and our goal is to harness the power of nature and its ability to improve your skin.

 

 

Customer Satisfaction

​We at Lila Naturals are proud of what we create. We source for the highest quality ingredients in order to create a product for you at a fair price. We cannot accept returns or issue refunds on any opened or used product. We are not responsible for any delivery issues or damage accrued during shipping. We gladly stand by our product. Should you have any issues, please contact us and we will do our very best to find a perfect solution for you. 

 

 

Vegan Friendly​

We try very hard to keep all ingredients Vegan Friendly. On each product page we will note whether or not it is vegan, just for reference.

 

 

Cruelty Free 

​We pride ourselves in only testing products on humans. In fact, our testers are our closest friends and family members.

 

 

Shipping

​Currently, we offer flat rate shipping based on total to the United States. 

We also offer International shipping. If for some reason your country does not show, please send us an email at hello@lilanaturals.com and we will be happy to assist you.

​U.S. First Class :

Orders up to $74.99 - $5 shipping

 

Orders above $75.00 SHIP FREE

 

Estimated 2-7 days delivery after 2-4 days processing.

​2-4 days processing is a estimate depending on how busy we are. We work hard to get your orders out as soon as we possibly can!

 

 

Wholesale

​We do offer wholesale pricing. If you are a store or salon looking to get our products on your shelves, please fill out our Wholesale Application and we are happy to discuss what options we have for you.